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Hospitality Hiring with Video Interviews

Published: September 03, 2019 In: Remote Hiring

Dynamic Visual Interviews Offers Better Insights

Hiring for the hospitality sector is a grueling task because good communication lies at the heart of hospitality jobs. 

Greeting guests, ordering supplies for the kitchen, answering customer queries about services – your reputation is built on the thousands of interactions that go on every day between your employees and your clients.

For such a role, paper resumes could be deceiving or provide very limited information –  sometimes candidates might have exceptional written skills but zero verbal communication or vice versa.

There is no way of knowing the subtleties of the candidate's attributes from his/her resume. It is not advisable to compromise on the quality of staff as they are the most important aspects of running a hospitality business.

Sifting through a pile of resumes and screening them personally can fritter away a considerable amount of time along with resources.

Modern hiring techniques could be the answer to recruiting for the hospitality sector. Video interview platforms have been repeatedly proven to help reduce time-to-hire and find quality candidates.

Employers could set up a video interview invitation over a mobile app or desktop and arrange a simple and remote video interview with questions to gauge their -

  • Verbal communication
  • Empathy
  • Tolerance
  • Skills
  • Flexibility and
  • Multi-tasking capabilities, along with anything else you wish to assess.

Each time a candidate submits a video interview application, the employer gets an email along with their availability for further rounds of interviews.

The system automatically integrates with the calendars and books a slot for the interview when both parties are available. Based on the employer's selection criteria, the employer can quickly schedule further rounds on the mobile app itself.

The recruiters in the hospitality industry find it very difficult to acquire quality staff that has effective communication skills along with a passion for service.

Moreover, the ones they do secure drop off soon after the initial vetting process. These jobs demand more dynamic resumes - like a video profile or a visual interview process for a better understanding of potential employees.


Ellie D’Silva, the Head of Talent Acquisition with a leading restaurant chain got acquainted with Talview. She used Talview’s video interviewing tool to assess candidates and their communication skills.

This significantly improved staff retention and quality of hire at her enterprise as video Interviews gave them a clearer picture of the candidates that a paper resume couldn't.

D’Silva recalled her initial memories about video interviews, she spoke about a staff she had hired with the help of Talview, “Have you seen those resumes with two columns that have a name, age, sex, address, parents’ details, etc? That’s precisely what Colin had. If I hadn’t seen his video interview, I would not even shortlist him for a f2f round. That’s how helpful video interviews have been for us.”

Talview’s video interviews offer a lot more than just remote interviews. These interviews are proctored and made cheat-proof to avoid impersonation. The panel members can access the interview videos at their convenience anytime-anywhere and decide on whether the candidate is fit to be hired or not.

This is just one of the many examples of hospitality hiring leveraged with the help of Talview.

Colin Gonsalves is now the Head Mixologist and one of the first few candidates chosen with the help of Talview Video Interviews and a favorite of most customers at the restaurant.


Tags: Remote Hiring, Online Exams & Proctoring, Video Interviews

Written by: Team Talview

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